Support

Real help, from the people who built the product.

RevFlow setup, Muckr sign-in, app questions, bug reports, data requests, security reports — whatever you need, you will reach the team behind the product.

Contact support

Support is currently email-based and handled during UK business hours. For urgent production-impacting issues, put "Urgent" in the subject line and describe the business impact clearly.

Email support

RevFlow support

  • Marketplace installation and access questions.
  • Setup wizard and configuration questions.
  • Quote, PDF, report, recurring template, billing export, or email-provider workflow questions.
  • Unexpected Jira app behaviour or defects.

Muckr support

  • Email code sign-in or Sign in with Apple questions.
  • Household creation, invite codes, member roles, and Pay Day setup.
  • Task planning, media guides, ratings, rewards, or Premium questions.
  • Account deletion, privacy, or household data questions.

Include these details

  • App name and, if visible, app version.
  • For RevFlow: your Atlassian site URL, such as example.atlassian.net.
  • For Muckr: your device model, iOS version, and whether you signed in with email or Apple.
  • The project, issue, quote reference, household, task, Pay Day screen, or settings screen where the problem happened.
  • Whether the issue affects setup, sign-in, quote editing, PDF generation, email sending, reports, tasks, media, recurring work, Premium, billing exports, or dark mode.
  • Steps to reproduce the issue.
  • Any visible error message, timestamp, or screenshot.

What support covers

  • RevFlow Marketplace installation and access questions.
  • RevFlow setup wizard and configuration questions.
  • Muckr household setup, task, reward, Pay Day, Premium, and account questions.
  • Unexpected app behaviour or defects.
  • Privacy, deletion, and data handling requests.

Standard response target

Quotaurus aims to respond to support messages within two UK business days. Complex issues may need follow-up information, screenshots, or reproduction steps before they can be resolved.

Security issues

If you believe you have found a security issue, email support@quotaurus.com with a clear subject line and avoid sharing details publicly until the issue has been reviewed.

Severity guide

Severity Example Target
Critical A Quotaurus product is unavailable for all users in a live workflow. Best-effort faster initial response during UK business hours.
High RevFlow quote workflows or Muckr sign-in, household tasks, or Pay Day workflows are blocked. Same or next UK business day where possible.
Normal Setup, configuration, reporting, task, Premium, dark mode, or usage question. Within two UK business days.
Security Potential vulnerability or data exposure. Acknowledgement target: within two UK business days.

These targets are support goals, not a formal SLA. Include severity, business impact, relevant account or site detail, and reproduction detail so the issue can be triaged quickly.