Support

Support for RevFlow.

Get help with installation, setup wizard configuration, quote workflow questions, reports, optional email sending, bug reports, and data handling requests.

Contact support

Support is currently email-based and handled during UK business hours. For urgent production-impacting issues, put "Urgent" in the subject line and describe the business impact clearly.

Email support

Include these details

  • App name and, if visible, app version.
  • Your Atlassian site URL, such as example.atlassian.net.
  • The Jira project, issue, quote reference, or report view where the problem happened.
  • Whether the issue affects setup, quote editing, PDF generation, email sending, reports, recurring quotes, billing exports, or dark mode.
  • Steps to reproduce the issue.
  • Any visible error message, timestamp, or screenshot.

What support covers

  • Marketplace installation and access questions.
  • Setup wizard and configuration questions.
  • Unexpected app behaviour or defects.
  • Quote, PDF, report, recurring template, billing export, or email-provider workflow questions.
  • Privacy, deletion, and data handling requests.

Standard response target

Quotaurus aims to respond to support messages within two UK business days. Complex issues may need follow-up information, screenshots, or reproduction steps before they can be resolved.

Security issues

If you believe you have found a security issue, email support@quotaurus.com with a clear subject line and avoid sharing details publicly until the issue has been reviewed.

Severity guide

Severity Example Target
Critical RevFlow unavailable for all users. Best-effort faster initial response during UK business hours.
High Quotes cannot be created, generated as PDFs, sent, or reported for an active workflow. Same or next UK business day where possible.
Normal Setup, configuration, reporting, dark mode, or usage question. Within two UK business days.
Security Potential vulnerability or data exposure. Acknowledgement target: within two UK business days.

These targets are support goals, not a formal SLA. Include severity, business impact, Atlassian site URL, and reproduction detail so the issue can be triaged quickly.